Paragliding is a wonderful sport; flying as free as a bird in the air, enjoying the peace and tranquillity. But the air is an alien environment that commands respect and a responsible attitude from the pilot. At UP we don¹t just put our knowledge and experience into the development of paragliders, but also into their maintenance, service and repairs to ensure you can fly safely.
Our service team are all professional pilots with a wealth of experience examining and repairing paragliders. You can be sure that they will look after your equipment in a conscientious manner and the quality of work done will be second to none.
If you need to send something back to us for warranty reasons either use the warranty sheet on the last page of your manual or download, fill in and print this document and add it to the parcel.
Claim
You should get your paraglider examined and serviced every two years, or 300 hours, whichever happens first. This service should be carried out by the manufacturer or an Authorised Test Centre. We will happily service the glider more often, if you feel that it is necessary.
At UP International we have the special equipment and experience necessary to carry out the 2 Year Check. We will check the canopy both inside and outside, as well as using a special "hang" device for checking the lines for damage. We will also test the cloth with an air-permeability gauge; an extremely important test, as high air-permeability can result in dangerous changes in the flying characteristics of the wing (deep stall, changed angle of attack etc.). If we feel it necessary we will remove and destructively test the inner A, B, C and D main lines, and all the lines will be measured for both length and symmetry. A record is kept of all these tests and any trends noted.
As well as measuring and checking the complete glider, the examiner will make a final judgement, from personal experience, as to the airworthiness of the glider. If he deems it necessary, the glider will be flown by a UP test pilot to check its flight behaviour. This way, we can guarantee that the glider is still within certification limits and safe to fly for another two years.
Always get your glider checked by a UP Europe Authorised Test Centre.
Our experience for your safety! It is also recommended that only an Authorised Test Centre carry out repairs to your glider.
Contact UP Europe for your closest Centre
If you're living in Switzerland there's a more convenient way to have your UP wing checked and serviced than sending it to UP International. Just send it to:
UP Service Center Schweiz
Markus Suremann
Dünnernstrasse 378
4713 Matzendorf
079 718 49 14
Only by regularly having your rescue parachute repacked can you guarantee its flawless operation! As with the glider, the rescue parachute should be examined every 2 years by either the manufacturer or an authorised test centre. We offer a certified service for re-packing, checking and installing the parachute into your harness. We will also carry out any repairs necessary; all fully guaranteed.
The best way to send your paraglider, rescue parachute, harness etc. to our service team is in a box via post or UPS. Enclose a note of what requires doing (2 Year Check, repair, repack etc.) and also your daytime contact details. We will return your equipment either by post or UPS. Please indicate preferred method of payment (either bank cheque or C O D).
Should you require any further information about the services we offer, please contact us at the address and phone number below. We are also able to give you information about your nearest Authorised Test Centre, as well as other manufacturers who are authorised to check and repair UP gliders and equipment.
Ultralite Products – UP International GmbH
Kreuzeckbahnstrasse 7, D-82467 Garmisch-Partenkirchen
Germany
Tel.: +49 (0) 8821 73099 0
Fax: +49 (0) 8821 73099 16
service@up-paragliders.com
